Your basket is empty.
Vedligeholdelse

Maintenance

d line products are produced in the high-quality stainless steel or brass and will last for decades to come, if maintained correctly. To sustain the unique d line finish and to secure a long product life span please follow the below instructions.

Maintaining steel and brass:

  • Products in steel and brass must always be cleaned along the structure (grinding/polishing direction), not across.
  • A clean dust and grit-free cloth should be used to avoid scratching.
  • Fingerprints, residue and other marks may be cleaned with soapy water or special mild detergent with a soft cloth or piece of suede.
  • Always rinse off thoroughly with clean water.
  • To complete the cleaning procedure dry/polish the surfaces with a soft, dry cloth.
  • To achieve a more authentic ’aged’ look of the brass product, avoid frequent polishing, and when polishing apply pressure only to the raised surfaces (brass will change its look over time).

Do not use:

  • Do not use scouring powder, because it may scratch the surface.
  • Do not use cleaners containing chlorides (especially hydrochloric acid) or other aggressive cleaning products to clean stainless steel or brass surfaces. If such products are accidentally used, wash the surface with fresh water and clean with special cleaners removing oxides and other compounds.
  • Do not use cleaning agents used for cleaning silver.
  • Do not use rough and abrasive materials like steel wool.

Painted surfaces: Powder coated stainless steel

  • Wipe dry with a soft dry cloth. Do not use abrasive cleaning pads.
  • Avoid all abrasive and aggressive chemicals.
  • Avoid ammoniated products.
  • Avoid bleach.

Painted surfaces: PVD coated stainless steel

  • PVD coatings may fingerprint, this can be removed by washing in soapy water and dry it off with a soft, dry cloth.
  • Coarse abrasives, files, or other hard objects must not be used against PVD coated stainless steel surfaces – the soft stainless steel may deform.
  • If a softer metal, such as a ring or key marks the surface, it is most likely the soft metal residue that has been left on the coated surface. Clean off with soapy water or special mild detergent.

Customer service

Need help?

 

Our knowledgeable staff are ready to help with any challenge, and share a highly professional, service-minded approach. We guarantee an exceptional customer experience every time.

Our lines are open Monday to Friday, 9am-3pm.

If you’d like to contact us outside these hours, you can always send an email to support@dline.com, and we’ll get back to you within 24 hours.


Telephone:

+45 72 17 01 38

 

E-mail:

support@dline.com

d line kundeservice